Refund policy

Home Stoners Return Policy

At Home Stoners, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with an easy return process.

[Click Here to Start a Return]

Our Promise

We offer returns on all eligible items within 30 days of purchase for our customers in the United States. We believe in making returns simple and straightforward because we stand behind the quality of our products.

Note: Items purchased from our clearance or sale sections are final sale and not eligible for returns.

Return Eligibility

To be eligible for a return and a full refund, your item must meet the following criteria:

Be returned within 30 days of the original purchase date.
Be completely unopened, unused, and in its original sealed packaging.
Include all original parts, accessories, and manuals.
Be purchased directly from homeforstoners.com and shipped inside the United States.

Used Equipment & Defective Items (Exchanges Only)

Due to the specialized nature of our gear and strict federal shipping regulations regarding residue, we cannot accept returns or issue refunds for any equipment that has been opened, assembled, or used.

What if your item is defective?

If your equipment is opened but arrives defective or damaged out of the box, we will fully back our quality with a replacement exchange:

We will troubleshoot the issue, send replacement parts, or ship you a brand-new replacement unit.
Photo proof is required: To initiate a defective exchange, you must provide clear photos or a short video showing the issue.
Cash or original payment refunds will not be issued for items that have already been opened or used.

International Customers

Due to the significant costs associated with international shipping and non-refundable customs duties, we are unable to cover return shipping expenses for orders shipped outside the United States.

If you wish to return an item from outside the US, you are welcome to do so at your own expense. Upon receipt and inspection of the returned item, we will promptly process a full refund.

International Order Issues & Store Credit

We want to ensure your satisfaction. If you experience an issue with your international order, please contact us at edison@homeforstoners.com. Depending on the situation, we may offer store credit as an alternative solution.

Store credit eligibility is determined on a case-by-case basis and may be considered for:

Defective or damaged items.
Items that significantly differ from their online description.
Order fulfillment errors on our part.

Store credit is issued at our discretion. Issues related to buyer's remorse or general dissatisfaction may not qualify.

How to Return Your Item

Start your return by emailing our customer service team at edison@homeforstoners.com.
Include your order number and the specific items you wish to return.
Attach photos of the item and its packaging (this is mandatory if you are claiming the item arrived damaged or defective).
We’ll review your request and send you a prepaid return shipping label (United States customers only for eligible, unopened returns).
Pack your item securely in its original packaging, ensuring all parts are included.
Attach the return shipping label to your package and drop it off at any USPS location or the designated shipping service.

Refund & Exchange Process

Once we receive your package:

Our team will inspect the item within two business days to verify its condition.
You’ll receive an email confirming whether your return or exchange has been approved.
Approved refunds will be processed back to your original payment method within 5–7 business days.
Approved defective exchanges will have replacement parts or a new unit shipped out immediately at no extra cost to you.

Important Notes

For United States Orders:

We cover all return shipping costs for eligible returns—there are no hidden fees.
Items marked as “Final Sale” cannot be returned.
If your package arrives visibly damaged from transit, please contact us and supply photos of the damaged box and product within 48 hours of delivery so we can file a claim and swap it out for you.

For International Orders:

Return shipping costs and any customs fees, import taxes, or duties are the responsibility of the buyer.
We highly recommend using a trackable shipping method to ensure your return arrives safely.